WILL I BE CHARGED FOR AN AFTER HOURS IN HOME DOCTOR SERVICE?
We provide a bulk billed after hours doctor in your home service to valid Medicare or DVA Card holders in Australia.
If you do not have a Medicare or DVA Card, you are still able to access our home doctor service as we can accept credit card payments via the booking process. The cost of this is $185 inc gst (excludes any required medication(s) ) A receipt will be provided via email.
Private health Insurance:
For overseas students with valid Overseas Student Health Cover ( OSHC) WITH any of the following:
Allianz, Medibank, AHM, Bupa
Fees will be charged directly to relevant health insurer cover on confirmation of valid insurance
Tourists, and all other patients will require payment in full at time of booking, with receipt allowing for claiming back from their own private insurer as an insurance claim refund.
HOW LONG WILL IT TAKE FOR A DOCTOR TO ARRIVE AFTER BOOKING?
In most cases, our after-hours doctors will arrive in your home within 2 hours of your call. This ensures that you’ll get the medical assistance you need, even if it’s in the middle of the night. We will keep you updated with an ETA.
DO YOUR DOCTORS TREAT PATIENTS IF IT IS AN EMERGENCY?
No, if it is an emergency you should dial 000 and request an ambulance. If you call and we determine your symptoms require more immediate attention, we will advise you.
SHOULD WE CONTACT DIAL A LOCAL DOCTOR IF THE CONDITION OF THE PATIENT CHANGES?
Yes, please contact us on 1300 980 980 if you need to update the condition of the patient or if the appointment is no longer needed.
HOW CAN I TELL IF DIAL A LOCAL DOCTOR SERVICES MY AREA?
The suburb locator tool can be found in the top right corner of our webpage, this allows you to check if your suburb and postcode is covered by the service.
Our after-hours doctors currently service:
- Hervey Bay
WHEN CAN I CALL DIAL A LOCAL DOCTOR TO MAKE A BOOKING?
- Our Care team take calls from 4.00pm on weekdays
- from 10.00am Saturday
- and 24 hours each day on Sunday and Public holidays
Dial A Local Doctor can provide pre-arranged home visits to patients in their home, aged care facilities and hotels between:
Monday to Friday: 6.00pm – 8.00am
Saturday from 12.00pm to Monday 8.00am
All day Sunday and Public Holidays
HOW CAN I MAKE A BOOKING TO SEE AN AFTER HOURS DOCTOR AT HOME?
To establish if the Dial A Local Doctor service is available in your area use the suburb and post code locator tool in the top right of the page.
If we cover your area simply call us on 1300 980 980 to make a booking (during call centre operating hours)
WHAT INFORMATION WILL I BE ASKED FOR WHEN MAKING A BOOKING?
When you make booking whether it is by phone (call 1300 980 980), you will need to have the following information ready in order to request a Doctor.
- The full name and date of birth of the patient
- The Medicare card or DVA card of the patient, or alternatively a credit card.
- The full address of the patient
- The symptoms the patient is experiencing
- The name of the patients regular general practitioner or medical centre
- The patients email address
WILL DIAL A LOCAL DOCTOR OPERATE AS MY FAMILY GP?
No, Dial A Local Doctor does not replace your normal general practitioner. Our service is here to help you in the after-hours when are sick or injured and your regular GP is closed.
ARE YOUR DOCTORS FULLY QUALIFIED?
All Doctors that work with Dial A Local Doctor are fully registered with the Australian Health Practitioner Regulation Agency (APHRA) as required by the Australian Medical Board. The Dial A Local Doctor service operates to the standards of the Royal Australian College of General Practitioners.
WILL MY GP RECEIVE A COPY OF THE NOTES FROM MY VISIT?
Yes, following a visit from one of our doctors the medical report will be sent through to your nominated regular GP the next business day. This will enable your regular doctor to continue the appropriate treatment if needed and remain up to date with your health.
WHERE CAN I PROVIDE FEEDBACK OR COMPLAIN?
Here at Dial A Local Doctor we value your feedback. If you would like to provide our service or doctors with a compliment we encourage you to let us know here
Dial A Local Doctor endeavours to provide all patients with great after hours care, in the unlikely event that you are dissatisfied with our service, please direct written feedback to:
Dial A Local Doctor
Suite 20, Level 1, 200 Grand Ave
Forest Lake QLD 4078